Contact & Support

We’re here to help.

For faster assistance, please email contact@lucianogobbo.com
using one of the subject lines below.
Including your order number and clear photos (if applicable) helps us assist you promptly.

Order Status – [Your Order Number]
For updates on production or shipping of an existing order.

Delivery Issue – [Your Order Number]
If your package is delayed, missing, or arrived damaged.
We’ll coordinate with FedEx or UPS and guide you through the next steps.

Return Request – [Your Order Number]
If your jewelry arrived defective or damaged and you are requesting a repair, replacement, or refund.
Please attach clear photos for review.

Payment Issue
If your payment did not go through, was charged twice, or checkout is not working.

Custom Piece Inquiry
For interest in made-to-order or personalized jewelry.
Availability depends on material and design complexity, but we’ll review your request with care.

General Question
For anything else.

Service Hours: Monday–Friday, 9 AM – 6 PM (ET)  
Response Time: 1–2 business days (orders or delivery issues within 24 hours)  
Returns Review: 2–3 business days after receiving your request  
Refunds: 5–7 business days after the returned item is inspected